Shipping policy

At Washington Diamond, we prioritize the secure and timely delivery of every order. Every shipment is carefully confirmed and processed with your peace of mind in focus.

Order Confirmation & Security

For all orders, an associate will contact you prior to shipment to:

  • Confirm your shipping address
  • Review the preferred delivery method (FedEx shipment or in-store pickup)
  • Answer any questions you may have about your order or shipping

Free Insured FedEx Overnight Shipping ($300+ Orders)

We offer free, insured FedEx Overnight shipping on all purchases over $300 within the U.S.

  • Shipping occurs after your order is fulfilled and ready — timing depends on item availability and order type
  • Tracking information will be emailed once your package ships

Orders Under $300 & Services

For orders under $300 or for services (repairs, appraisals, restorations):

  • Shipping costs are based on value, location, and insurance needs
  • An associate will follow up to confirm shipping details and cost before shipment

High-Value Orders ($1,000+) – Secure FedEx Hold Locations

For shipments valued over $1,000, we use FedEx Dangerous Goods / Hold-at-Location to maximize security:

  • Packages are shipped to a secure FedEx location near your preferred address
  • FedEx requires a valid government-issued ID for pickup
  • Packages must be picked up within 5 business days or they will be returned to Washington Diamond

We'll work with you to choose the best available FedEx location.

In-Store Pickup (Local Customers Only)

We offer free in-store pickup for customers:

Washington Diamond
1245 W Broad St
Falls Church, VA 22046
  • Pickup is generally available same or next business day after order completion
  • Please contact us to schedule a pickup time

Shipping Information & Discreet Packaging

  • Tracking details will be provided via email once your order ships
  • Packages are discreetly labeled as “WDC”, with no visible branding or contents listed
  • All shipments are fully insured during transit

Contact Us

For any shipping questions or to discuss arrangements, please contact us:

📧 support@washingtondiamond.com
📞 (703) 536-3600