I had the best experience at Washington Diamond that I could have asked for. My now fiancé and I made the 2-hour drive to the DC area to look at rings on a day we were both free. We had read about Washington Diamond online but did not make an appointment. Nonetheless, they were gracious to take time for us and to help us find the perfect ring. Tom is clearly passionate about his business and takes a personal interest in each customer who walks into the store. He listened to our preferences and was direct and forthcoming. He was easy to get ahold of when I decided to reach out and place the order for the ring, and he guaranteed me the best deal on the best product. I proposed just a few days ago and it would not have been perfect had it not been for Tom's help!